Coronavirus Information for Our Customers

As a small British business, at this time more than ever we value your support.

We’d like to take a minute to update you on a few important pieces of information in this troubled time.

On UK Government advice, the majority of our team is working safely from home, while our production line remains running as usual in accordance with Public Health England advice in a safe and healthy manner. In the past few weeks we have put in stringent guidelines for our team involved in production to ensure that all workstations are immaculately protected, and your products are packaged safely.

Please view the official NHS website for accurate information on Coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

Can I still order products?

We are still producing our whole range of products at full capacity.

Though you may experience some orders being 1 or 2 days late during this pandemic. Our couriers are busy working on essential duties also, and their lead times are slipping and we are running on reduced staffing levels in our factories.

Our production is operating under strict Government guidelines with regards to social distancing and other protective measures which makes us less efficient – but protects our team. We are also running a lower staff count, with those working from home where they can, and the factory following strict social distancing guidelines.

80% of orders are still being dispatched and arriving on time, but please allow 1-2 days just in case.

Royal Mail have informed us that due to a constantly fluctuating staff level and more online orders coming in, they remain open for business but please allow a few more days than usual for delivery. They have suspended deliveries currently to the following countries:

Albania, Armenia, Bermuda, Barbados, Bosnia, Botswana, Caribbean Islands (BVI), Dominican Republic, Haiti, Cayman Islands, Chad, Cuba, Djibouti, Ecuador, Fiji, French Polynesia, Grenada, Guyana, India, Jamaica, Kuwait, Lebanon, Mali, Mauritiana, Mauritius, Mongolia, Montenegro, Nepal, Paraguay, Peru, Philippines, Rwanda, Samoa, South Africa, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Taiwan, Tanzania, Tunisia, Turks & Caicos, Venezuela, Zimbabwe.

APC are operating as usual with a similarly slightly disrupted schedule, so please allow a few more days than usual.

 

Can I send gifts directly to loved ones?

We pride ourselves on allowing you to deliver your gifts directly to your loved ones within 48 hours. Our products can be sent in luxurious gift boxes and we also don’t include a packing slip to make the gift truly special.

 

How will you protect customers and your team from Coronavirus?

We are ensuring that all our team work from home where possible, and employees working in production are given as much information from official NHS guidelines as possible to keep themselves and their areas healthy.

At this time, there is currently no evidence to suggest Coronavirus can travel by product.

 

Is it safe to receive packages?

Public Health England has advised that people receiving parcels are not at risk of contracting the Coronavirus.