If you want to return an item, simply email us at firstname.lastname@example.org or call us on 0330 0669 700 indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
- Returns on Personalised Products Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on ‘Personalised’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input and personalisation details.
- Returns on Non-Personalised Products Unless there has been an error on our part, or the item you purchased is defective, we can only accept Returns on ‘Non-Personalised’ items, if you contact us in 14 days from the received date.
- Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
Change of Mind
- Change of Mind on Personalised Products Unless there has been an error on our part, or the item you purchased is defective, we cannot accept a return if the product has been personalised and the order has been fulfilled correctly, as these cannot be sold to anyone else.
- Change of Mind on Non-Personalised Products Products returned to us because you have changed your mind must be in perfect re-saleable condition, and we must be contacted in 14 days from the received date.
PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.
If you return an item, whether personalised or not, because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 30 days of delivery.